How do I update to the latest version of the Centtrip app?

To update the Centtrip app, open the app store on your mobile phone (Google Play Store on Android, App Store on iOS), tap your profile icon, and select *"Manage apps"* or *"Updates"* to download the latest version.

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Where can I find my account load details?

The details needed to transfer funds to your Centtrip account can be found in your Account Home, under the Account Details tab.

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How do I prepare for my Centtrip Global switchover?

This FAQ explains the process of upgrading to Centtrip Global, including what you need to do to prepare your team, set up your account, manage cards, and transfer funds. Follow these steps to ensure a smooth, seamless transition ahead of your official switchover date.

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How do I make a batch payment with FX?

A batch payment with FX lets you send one or more payments in a currency you don’t currently hold in your Centtrip account. We’ll automatically convert the funds at the point of payment, so your recipients receive the correct currency — all processed together in a single, simple transaction.

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Why is my transaction pending?

A transaction marked as pending means it has been initiated successfully but has not yet fully completed. The funds have not been rejected or lost—they are still being processed.

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Which company incorporation locations are eligible for Centtrip services?

Companies incorporated in countries outside of this list are very welcome to use Centtrip for foreign exchange and payments. However, due to compliance requirements, Centtrip cards can only be issued to businesses incorporated in one of these countries.

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How do I integrate my Centtrip account with DeepBlue?

You can integrate your Centtrip and DeepBlue accounts quickly and easily — simply submit your request, and then add the DeepBlue developer as either a read-only user (on the original Centtrip platform) or as API Administrator (on Centtrip Global).

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What is my specified source of funds?

Your specified source of funds is the corporate bank account your organisation has listed as the account from which you will send money into your Centtrip account.

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How do I get started with corporate labels?

Corporate Labels let you organise expenses using custom groups and codes tailored to your organisation’s accounting needs. Follow these steps to set them up.

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How do I manage expenses and receipts?

Discover how to review, filter, manage, and export your expenses so you can easily reconcile and organise your financial records.

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If you have any questions, please do not hesitate to get in touch by emailing [email protected] or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).