Where can I use my card?

Your card can be used in over 190 countries worldwide wherever Mastercard is accepted.

How can I check my User Role?

You can check your User Role within the USERS section of your Centtrip account

How can I update my mobile number?

Administrators can update their mobile or cell number within their desktop account. If you are a cardholder, please contact an administrator.

What are the validation requirements for completing my card order form?

The validation requirements for filling out the order template are provided here, as well as within your account for ease

How do I reset my forgotten password?

You can reset your password instantly via the app or your desktop account

What does it mean if a card ‘spends from a shared balance’?

These cards draw funds directly from the operating account, spending from the shared balance.

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

How do I contact Centtrip?

The best way to contact us is to email [email protected], but you can also call our regional offices.