How do I remove a user's access?

Authorised administrators can remove a users access directly within their account.

How do I move funds between my operating accounts?

Authorised administrators can move funds between operating accounts using the 'Quick Transfer' feature on ACCOUNT HOME.

How can I check my User Role?

You can check your User Role within the USERS section of your Centtrip account

What type of business registration documents can I provide for my Centtrip application?

How do I move funds from my FX holding accounts to my USA Centtrip account and cards?

Move funds from your holding account to your USA Centtrip account and cards, by making a payment.

How do I update my password?

If you know your current password and would like to update it, you can do this within your account.

How can I update my mobile number?

Administrators can update their mobile or cell number within their desktop account. If you are a cardholder, please contact an administrator.

What are the validation requirements for completing my card order form?

The validation requirements for filling out the order template are provided here, as well as within your account for ease

How do I reset my forgotten password?

You can reset your password instantly via the app or your desktop account

How do I close a Centtrip card?

If you are a Corporate Administrator, you can close cards directly within your account