What should I do if my card is lost or stolen?

Don’t worry. You can instantly block your card and order a replacement within the Centtrip app.

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How do I lock and unlock my card?

Your card can be locked and unlocked instantly using the Centtrip app.

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How do I send users an activation reminder?

Authorised users can check whether an administrator has activated their account and send a reminder from the USERS screen.

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How do I activate my account and sign in?

To access your account and/or activate your card, you need to validate your email address and create a password.

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How do I switch between my Centtrip accounts on different platforms?

If you manage Centtrip accounts across different regional platforms (UK, EEA, USA), you can access them all using the same login details, website URL, and app.

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How do I edit a cardholder's limits and permissions?

Authorised administrators can instantly edit the limit and permissions for any cardholder.

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What does it mean if a card ‘spends from a shared balance’?

These cards draw funds directly from the operating account, spending from the shared balance.

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How can I get a PIN reminder for my card?

If you have forgotten the PIN for your physical Centtrip card and need a reminder, you can check this securely within the app.

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How do I activate my Centtrip card?

Follow these steps to create and account password, sign into the app and activate your card.

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Didn't find what you were looking for?

If you have any questions, please do not hesitate to get in touch by emailing [email protected] or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).