How many cards can I have?

There is no limit to the number of cards you can have associated to your account.

How long does it take for Centtrip cards to arrive?

Once you have submitted your card order the cards will arrive at your designated address within 3 to 5 days.

My card doesn't seem to be working, what should I do?

Follow these steps to verify your card does not have an issue...

Where can I use my card?

Your card can be used in over 190 countries worldwide wherever Mastercard is accepted.

How do I view my card transactions?

Where can I find the password required to authenticate my online transaction?

You can find this password in the app, by tapping '3D Secure' within the settings menu.

How do I edit a cardholder's limits and permissions?

Authorised administrators can instantly edit the limit and permissions for any cardholder.

How can I get a PIN reminder for my card?

If you have forgotten the PIN for your physical Centtrip card and need a reminder, you can check this securely within the app.

How do I close a Centtrip card?

If you are a Corporate Administrator, you can close cards directly within your account

Why am I being asked to sign for card transactions?

If your Centtrip card is issued via our USA platform or you are using it within the US, it is likely that you will be asked to sign for the transaction, as opposed to entering your PIN when using it in stores, restaurants, hotels e.t.c.