How do I edit a cardholder's limits and permissions?

Authorised administrators can instantly edit the limit and permissions for any cardholder.

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What does it mean if a card ‘spends from a shared balance’?

These cards draw funds directly from the operating account, spending from the shared balance.

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How can I get a PIN reminder for my card?

If you have forgotten the PIN for your physical Centtrip card and need a reminder, you can check this securely within the app.

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How do I activate my Centtrip card?

Follow these steps to create and account password, sign into the app and activate your card.

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How do I contact Centtrip?

The best way to contact us is to email [email protected], but you can also call our regional offices.

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Where can I use my card?

Your card can be used in over 190 countries worldwide wherever Mastercard is accepted.

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My card doesn't seem to be working, what should I do?

Follow these steps to verify your card does not have an issue...

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How long does it take for Centtrip cards to arrive?

Once you have submitted your card order the cards will arrive at your designated address within 3 to 5 days.

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How many cards can I have?

There is no limit to the number of cards you can have associated to your account.

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Didn't find what you were looking for?

If you have any questions, please do not hesitate to get in touch by emailing [email protected] or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).