What are the validation requirements for completing my card order form?

The validation requirements for filling out the order template are provided here, as well as within your account for ease

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How can I update my mobile number?

Administrators can update their mobile or cell number within their desktop account. If you are a cardholder, please contact an administrator.

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How many cards can I have?

There is no limit to the number of cards you can have associated to your account.

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How do I update my password?

If you know your current password and would like to update it, you can do this within your account.

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How do I close a Centtrip card?

If you are a Corporate Administrator, you can close cards directly within your account

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How can I check my User Role?

You can check your User Role within the USERS section of your Centtrip account

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How do I use the 'Projects' feature to automatically label expenses?

Save time when managing and reconciling expenses by creating 'Projects' - your custom project label (as well as its associated accounting code) will be automatically assigned to any expenses incurred within a specified time period, for one or more selected cards.

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What is 3D secure?

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

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What are the different types of cards Centtrip provides?

Your Centtrip account gives you access to both physical and virtual cards, available in two types: shared balance or prepaid. Each card type is designed to support different spending needs. Understanding how they work will help you manage funds more effectively.

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How do I view my virtual or physical card details?

Whether you have a virtual or physical Centtrip card, you can view your card number, expiry date and CVV within the Centtrip app.

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Didn't find what you were looking for?

If you have any questions, please do not hesitate to get in touch by emailing [email protected] or calling us on +1-929-930-3383 (Monday to Friday 8:30 to 17:30 Eastern time).