What should I do if my card is lost or stolen?

Don’t worry. You can instantly block your card and order a replacement within the Centtrip app.

Where can I use my card?

Your card can be used in over 190 countries worldwide wherever Mastercard is accepted.

How do I lock and unlock my card?

Your card can be locked and unlocked instantly using the Centtrip app.

How do I access my account?

If you are an account *Administrator*, account access via our desktop platform. Cardholders can access their account via the the Centtrip mobile app.

What does it mean if a card ‘spends from a shared balance’?

These cards draw funds directly from the operating account, spending from the shared balance.

How do I switch between my Centtrip accounts on different platforms?

If you manage Centtrip accounts across different regional platforms (UK, EEA, USA), you can access them all using the same login details, website URL, and app.

My card doesn't seem to be working, what should I do?

Follow these steps to verify your card does not have an issue...

How do I send users an activation reminder?

Authorised users can check whether an administrator has activated their account and send a reminder from the USERS screen.

How do I contact Centtrip?

The best way to contact us is to email [email protected], but you can also call our regional offices.

How do I view my card transactions?