Why am I being asked to sign for card transactions?

If your Centtrip card is issued via our USA platform or you are using it within the US, it is likely that you will be asked to sign for the transaction, as opposed to entering your PIN when using it in stores, restaurants, hotels e.t.c.

What should I do if my card is lost or stolen?

Don’t worry. You can instantly block your card and order a replacement within the Centtrip app.

What does it mean if a card ‘spends from a shared balance’?

These cards draw funds directly from the operating account, spending from the shared balance.

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

How do I order Centtrip cards?

Authorised users can order cards directly within their account, within the Manage Cards section

How do I load or unload my Centtrip cards?

Visit your Account Home and use the Quick Transfer feature to instantly move funds between your Centtrip account and cards.

How do I add my card to my mobile wallet?

Add your virtual or physical Centtrip card to your Apple or Google Pay wallet ready for contactless payments.

How do I view my virtual or physical card details?

Whether you have a virtual or physical Centtrip card, you can view your card number, expiry date and CVV within the Centtrip app.

How do I submit my card expenses and receipts?

You can submit expenses and receipts effortlessly within the Centtrip.

How do I lock and unlock my card?

Your card can be locked and unlocked instantly using the Centtrip app.