Mastercard to Visa - what does the Centtrip card upgrade mean for you?
Why are Centtrip cards being replaced?
We’re upgrading all Centtrip cards from Mastercard to Visa due to a change with our card issuer. This update allows us to offer additional features like Apple Pay and Google Pay support in the near future.
When will the new Visa cards arrive?
All cardholders will automatically receive a new Centtrip Visa card by September 9th. There's no need to request one — it will be sent directly to the address we have on file.
When can the new Visa cards be used?
You can activate and start using your new card from September 18th. Your current Mastercard will continue working until that date.
Do cardholders need to take any action?
No action is required until September 18th, when you can activate your new card.
What do administrators need to do?
No action is required on your part, other than to ensure cardholders activate their new cards on 18th September.
- Prepaid Cards - existing balances will be automatically transferred to the new card
- Shared Balance Cards - the new card will draw funds from the associated operating account as previously.
Will card limits and controls stay the same?
Yes — all existing spending limits, controls, and settings will carry over to the new Visa cards automatically.
How do I activate my new card on September 18th?
The activation process is exactly the same as before, Step-by-step instructions are available here, but we'll provide a reminder nearer the time.
What improvements come with the new Visa cards?
You’ll continue to enjoy the same great features via the Centtrip app. Plus, this upgrade enables Apple Pay and Google Pay support, which will be available from 18th September.
Add your new Visa card to your mobile wallet ↗
Who do I contact with questions or if a card hasn’t arrived?
If you have any concerns, haven’t received your new card by September 9th, or need help managing activations, please contact Centtrip support.