How do I update my password?

If you know your current password and would like to update it, you can do this within your account.

How do I move funds between my operating accounts?

Authorised administrators can move funds between operating accounts using the 'Quick Transfer' feature on ACCOUNT HOME.

How do I access my account?

If you are an account *Administrator*, account access via our desktop platform. Cardholders can access their account via the the Centtrip mobile app.

How do I activate my account and sign in?

To access your account and/or activate your card, you need to validate your email address and create a password.

How do I send users an activation reminder?

Authorised users can check whether an administrator has activated their account and send a reminder from the USERS screen.

What should I do if my card is lost or stolen?

Don’t worry. You can instantly block your card and order a replacement within the Centtrip app.

How do I move funds from my FX holding accounts to my USA Centtrip account and cards?

Move funds from your holding account to your USA Centtrip account and cards, by making a payment.

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

What does it mean if a card ‘spends from a shared balance’?

These cards draw funds directly from the operating account, spending from the shared balance.

How do I edit a cardholder's limits and permissions?

Authorised administrators can instantly edit the limit and permissions for any cardholder.